FAQ

What is the difference between web design and web development?

Web designs refers to how the websites looks and feels on the outside. Web development refers to the functionality of the website on how it works.

How much do you charge for a website?

Our website packages usually range from Ksh 10,000 – Ksh 20,000. However it really depends on what kind of website you need. Getting online is easy. Succeeding online is a different story. You’ll need more than just a beautiful website to stand out these days.

Why are you so cheap?

Yep. We’ve also been asked that question too. We spend a lot of time researching, planning the user’s journey through your site and then finally with the design and build. We’re typically cheaper than larger agencies because…

  1. We work remotely which means you don’t pay for the water cooler or beanbag chairs
  2. We’re a small team who take on a limited amount of clients each year. You won’t be talking to account managers, you’ll talk directly to the owner, a.k.a Kennedy. This saves on staff costs.

How do we communicate throughout the website build?

Before we begin working together, we’ll usually have an initially chat on the phone or WhatsApp. Once we get started, most of the communication will take place over email. This makes the process a lot easier as we’ll have all of the information saved and can come back to it later. Once we’ve finished the project, we can arrange a meeting to go through the website together.

What will you need from me?

It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need…

  • Images of you and your team
  • Images of your workplace
  • Content for the website e.g. text, PDFs etc
  • Staff Profiles
  • Any Videos you would like adding to the website
  • Login details to your existing website

Some of this might already be on the existing website, in which case it can be transferred over to the new site.

What if I don’t like the website?

You’re in luck. We offer a risk-free guarantee. Before we build your new website, we’ll design a mockup of your homepage. We’ll design a layout in Photoshop first, that way you’ll get to see our initial designs within approximately two days. This is your opportunity to give us feedback and if you really don’t like it, you don’t have to move forward. Best part is, this won’t cost you anything.

Do you offer a payment schedule?

Yes, we split the payment into two. The first 50% is usually taken once you have seen the mockup of your homepage and you’re happy to move forward. The following 50% is taken 30 days after this.

Who hosts the website?

If we build your website, we will generally manage the hosting for you so you don’t need to do anything. We use the same hosting company for our own website and for ALL our clients. Each website is managed individually to avoid any security issues. Every website we build has unlimited bandwidth, Free .co.ke domain, Free SSL Certificates, 35GB NVMe SSD, 2GB Ram and 99.9% uptime. We’ve used the same company for 5 years and we don’t plan on changing this anytime soon.

What if I don’t want to manage the website at all. Can you do it all for me?

Yes, we can arrange a maintenance package to suit your needs. This can range from security analysis, upgrading, updating and adding new data every time the service is required and we can discuss a package that’s right for you.

Can I update the website myself once it’s been built?

Yes. We like to offer the ability for our clients to update the website themselves. We we’ll give you all the training and tools to be able to make website amendments, updates and addition of new data. We provide a content management system so you can add edit and delete content without paying us to do it for you.

Will you write the text for me?

It depends on the package you choose. We are happy to write the text for your website if you would like. We have a copywriter in house who will create the content for your website so you don’t have to.

I already have a website, how easy is it to change it?

If you already have a website. That’s great. This means we can start the web design process on your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one. It can take as little as 10 minutes for the new website to be visible. This means you’ll barely even notice a dip in your traffic numbers.